Elegance in Every Detail
Returns & Exchanges
Royal Merchantella Boutique Inc — Simple & Hassle-Free
We want you to love everything you order. If something is not right, we make it easy to return or exchange — no complicated steps, no stress.
How to Return or Exchange
4 simple steps — that's all it takes
Contact Us First
Email us at [email protected] within 30 days of receiving your order. Tell us your order number and the reason you want to return or exchange. We will reply within 1–2 business days.
Pack It Up
Place the item back in its original packaging with all tags still attached. Make sure it is unused and in the same condition you received it. Include a note with your order number inside the box.
Ship It Back
We will send you a return shipping label by email. For defective or wrong items, return shipping is FREE. For change-of-mind returns, a $5.99 return shipping fee will be deducted from your refund.
Get Your Refund or Exchange
Once we receive and inspect your return (3–5 business days), we will process your refund or ship your exchange. Refunds go back to your original payment method within 5–10 business days.
What Can & Cannot Be Returned
We Accept Returns For
- ✦Items in original, unused condition with tags attached
- ✦Items returned within 30 days of delivery
- ✦Defective or damaged items (photos required)
- ✦Wrong item sent to you
- ✦Unopened beauty & wellness products
We Cannot Accept Returns For
- ◆Opened or used beauty, skincare, or wellness products
- ◆Items returned after 30 days of delivery
- ◆Items without original packaging or tags
- ◆Final sale or clearance items (marked at checkout)
- ◆Gift cards
Common Questions
Quick answers so you always know where you stand
How long do I have to return something?
You have 30 days from the date your order was delivered. After 30 days, we are unable to accept returns.
What if my item arrived broken or damaged?
We are so sorry! Please take a photo of the damage and email it to us within 7 days of delivery. We will send you a replacement or full refund at no cost to you — no need to ship it back.
Can I exchange for a different size or color?
Yes! Just let us know what you would like instead when you contact us. We will check availability and reserve your new item while your return is on the way back to us.
I ordered through Amazon — how do I return it?
If you purchased through Amazon or another marketplace, please start your return directly through that platform. Amazon returns go through your Amazon account. Each marketplace has its own return process.
I am a reseller or dropshipping partner — what is my return window?
Resellers and dropshipping partners must submit return or replacement claims within 15 days of the customer's delivery date. Claims must include the order details and reason for return.
When will I see my refund?
After we receive and inspect your return (3–5 business days), your refund will be issued within 5–10 business days to your original payment method. You will receive an email confirmation when it is processed.
What if I just changed my mind?
No problem — we understand! You can still return the item within 30 days as long as it is unused and in original packaging. A $5.99 return shipping fee will be deducted from your refund.
Still Have Questions?
Our team is happy to help. Reach out and we will get back to you within 1–2 business days.